Installation Error Event ID msiexec.exe

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kaizerbo
Posts: 1
Joined: Mon Sep 30, 2019 11:11 am

Installation Error Event ID msiexec.exe

Postby kaizerbo » Mon Sep 30, 2019 11:27 am

Hi

I have been encountering installation problems with the last couple of versions of doPDF.
It appears to install ok and appears to work ok however I have noticed errors in the Event Viewer Log and in Reliability Monitor.

I receive event id 1000:

Faulting application name: MsiExec.exe, version: 5.0.18362.1, time stamp: 0x589bbffb
Faulting module name: MSIFD77.tmp, version: 0.0.0.0, time stamp: 0x5d8b7b12
Exception code: 0xc0000005
Fault offset: 0x000000000002c798
Faulting process id: 0x2970
Faulting application start time: 0x01d5750ed22f917c
Faulting application path: C:\Windows\System32\MsiExec.exe
Faulting module path: C:\WINDOWS\Installer\MSIFD77.tmp
Report Id: 6f918117-23e7-4860-924b-34fcd76dc837
Faulting package full name:
Faulting package-relative application ID:

And in the Reliability Monitor the following:

Probelem: Stopped working
Date: 27.09.2019 09:37
Status: Report sent
Faulting Application Path: C:\Windows\SysWOW64\msiexec.exe
Problem Event Name: WindowsInstallerCustomActions
Program Name: Windows Installer Custom Action
Product Code GUID: {A3EC55A2-6B28-4797-BEBB-346AF8A58997}
Product Name: doPDF 10 add-in for Microsoft Office (x86)
Product Manufacturer: Softland
Product Version: 10.3.116
Custom Action Name: SetVersionNTAction
MSI Engine Version: 5.00
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 2057
Additional Information 1: f282
Additional Information 2: f28228add37663d5e5f7b1666cf618c7
Additional Information 3: 7e18
Additional Information 4: 7e1835afd09731ba5db2bcd3064a6f75

When I install doPDF I run the setup file as adminstrator.

My setup is as follows:

doPDF version 10.3.116
Windows 10 Professional (Build 18362.356)
Microsoft Office Professional Plus 2016 version 16.0.11929.20300

Any ideas how I fix these errors?

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