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Programme Installation Problem

Posted: Sat Feb 14, 2015 2:45 am
by jtigas
I seek your urgent assistance as I received an error message after attempting to update to the latest file version 8.2 Build 927. As a result I then uninstalled the program from computer & then downloaded & installed this latest & complete file version from your website to hopefully to do the trick. However, I unfortunately have received the same error message again that stated: "There is a problem with this windows installer package. A programme required for this install to complete could not be run. Contact your support personel or package vendor." Could you please assist me as I keep going round in a loop. Kind Regards, John.

Re: Programme Installation Problem

Posted: Mon Mar 02, 2015 1:37 pm
by Claudiu (Softland)
We've released a new build just now (929) can you try with it?

Re: Programme Installation Problem

Posted: Wed Mar 04, 2015 12:57 am
by jtigas
Thank you for your reply.

Following your suggestion, I proceeded with the installation of the new build (whilst also pausing the anti-virus protection) & the same error message has again occurred!

Re: Programme Installation Problem

Posted: Wed Mar 04, 2015 1:15 am
by jtigas
Furthermore, may I point out that the installation reaches the 87% mark during the "Publishing Product Information" stage.
Does this provide you any useful clues??

Re: Programme Installation Problem

Posted: Wed Mar 04, 2015 1:55 am
by jtigas
FYI - As an update to the above, I managed to uninstall the corrupt file using "Windows Fixit" that I downloaded from their support website page. This allowed me to then fully install the latest build that you suggested without a hitch. But now when I start the newly installed program, I get the following message alerting me with: "License is not valid for printer doPDF 8 (error 15). Print Job will be cancelled." Could you please assist me with this. Kind Regards, John.