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I can't get dopdf working since the updates

Posted: Mon Nov 13, 2017 11:34 am
by AndyB
Having used dopdf for years without any issues, I'm now struggling with it. Recently dopdf 8 updated & hasn't worked since. I've uninstalled it & installed the latest dopdf 9 but this doesn't work either. I'm running on windows 10. When I try to print I get a message along the lines of... 'cannot read the licence for the printer error 4380. Please start novapdf server service'. I have started the service which is now running but it still won't work. I also get a message from dopdf saying that it's all functional?

Re: I can't get dopdf working since the updates

Posted: Thu Nov 16, 2017 2:04 pm
by pdfuser0121
I'm having the same problem. I can re-start DoPDF9 and it will create one PDF and then stops working. Everything appears to work, but the file is not created.

Re: I can't get dopdf working since the updates

Posted: Thu Nov 23, 2017 11:36 am
by Softland
Can you both try the latest build, 219? If the error still occurs, please send us an email to support@novapdf.com as we'll need more files.

Re: I can't get dopdf working since the updates

Posted: Fri Dec 08, 2017 4:29 am
by dhutch
When I endeavour to print a Word Doc I get this note "Cannot read licence for printer do PDF 9". It shows me a Registration doc and says that I am registered. Suggests I go to Control Panel Administration Tools Services. I can't find anything to help me here. Appreciate assistance

Thanks,

Don Hutchison

Re: I can't get dopdf working since the updates

Posted: Fri Dec 15, 2017 7:04 am
by Softland
Hi, we've released another build yesterday with fixes for upgrading from older versions. If that doesn't work, send us an email to support@novapdf.com (we'll need some log files).