Word crashes when I use doPDF

nate01pa · Postby **nate01pa** » Thu Jan 21, 2010 6:42 am

When I attempt to use doPDF to print a file in Word XP, the program crashes. I get a message that Word is preparing to print the file but then Word hangs. I have to use Task Manager to shut it down.

I downloaded the new version today but it did not help.

Using Windows 7 64-bit and Word XP (sometimes called Word 2002). The test page "prints" successfully.

I do not have this problem in Excel.

Softland · Postby **Softland** » Thu Jan 21, 2010 12:26 pm

Hi, have you tried a different document in word, to see if it crashes with every document or only a particular one? If it does with all documents have you installed the latest updates for your Word version?

nate01pa · Postby **nate01pa** » Sat Jan 23, 2010 5:29 am

I tried several documents and they worked. I think the problem was failure to respond to the Save File dialog from doPDF. It shows up as a small icon on the Taskbar in Windows 7.

Softland · Postby **Softland** » Mon Jan 25, 2010 1:57 pm

Ok, on the Save File dialog there's an option to "always stay on top", you should check it so that each time it will show up on top of your currently opened windows, instead of just the taskbar.