Word crashes when I use doPDF

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nate01pa
Posts: 2
Joined: Wed Jan 20, 2010 11:28 pm

Post by nate01pa »

When I attempt to use doPDF to print a file in Word XP, the program crashes. I get a message that Word is preparing to print the file but then Word hangs. I have to use Task Manager to shut it down.

I downloaded the new version today but it did not help.

Using Windows 7 64-bit and Word XP (sometimes called Word 2002). The test page "prints" successfully.

I do not have this problem in Excel.


Claudiu (Softland)
Posts: 1499
Joined: Thu May 23, 2013 7:19 am

Post by Claudiu (Softland) »

Hi, have you tried a different document in word, to see if it crashes with every document or only a particular one? If it does with all documents have you installed the latest updates for your Word version?


nate01pa
Posts: 2
Joined: Wed Jan 20, 2010 11:28 pm

Post by nate01pa »

I tried several documents and they worked. I think the problem was failure to respond to the Save File dialog from doPDF. It shows up as a small icon on the Taskbar in Windows 7.


Claudiu (Softland)
Posts: 1499
Joined: Thu May 23, 2013 7:19 am

Post by Claudiu (Softland) »

Ok, on the Save File dialog there's an option to "always stay on top", you should check it so that each time it will show up on top of your currently opened windows, instead of just the taskbar.


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