doPDF doesn't create PDF file due to reading profile err

[Ysak]

I'm using at following environment.

・windows 8.0 (32bit)
・Internet Explorer 10
・doPDF Ver 7.3.393

When I print files, for example MS-Excel files , with doPDF ,
doPDF sometimes doesn't create PDF files.

In this case, following error message occur:

"The active profile(Default profile) could not be read from client computer Please contact your administrator for more information"

To solve this error, I have red following topic and have installed Ver 7.3.393 on PC.
dopdf-disappears-or-doesn-t-print-at-all-t3031.html

But it seems that the error didn't fixed.

So please give me a comment about this issue.

[Ysak]

Please tell me about following:

Where is "active profile(Default profile)" directory that doPDF read when printing?

e.x. C:\Users\Ysak

Thank you.