can't print

Post here if you have problems installing or using doPDF.
crete
Posts: 1
Joined: Wed May 04, 2011 8:25 am

Postby crete » Wed May 04, 2011 3:38 pm

I see my printer dopdf, when i want to print, I've got the message error "The active profile cannot be read on this computer Please contact your administrator for more informations" The program is in French and I translate the message for you. I'm using DOpdf since about 2 years at least and never add any problems since the last month. I delete all the programms and reinstall it. Ireally like very much your programm hoping we can fix it !! Thanks and have a nice day !! F Crete



Softland
Posts: 1496
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Wed May 04, 2011 3:53 pm

Hello,


Please try to do a program uninstall using our tutorial at http://www.dopdf.com/forum/topic/completely-uninstalling-dopdf and after that issue a fresh install of the latest version of doPDF. If you still have the issues after then let us know the application from where you are trying to print along with the Windows OS version at support@novapdf.com so we can troubleshoot it further.




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