Search found 1560 matches

by Claudiu (Softland)
Wed Apr 30, 2014 7:19 am
Forum: Troubleshooting
Topic: doPDF 8.0.905 installer crashes
Replies: 6
Views: 8117

Re: doPDF 8.0.905 installer crashes

@Contrapunctus - this means that the installer didn't actually run at all, something was blocking it. Would it be possible to send us a screenshot of the error, or copy/paste the error text in here (if it allows this)? Can you also try with the full installer: http://download.dopdf.com/download/setu...
by Claudiu (Softland)
Wed Apr 30, 2014 7:16 am
Forum: Troubleshooting
Topic: doPDF V8 Fails To Install
Replies: 15
Views: 23009

Re: doPDF V8 Fails To Install

@kcpd902 could you please send us the log files as instructed above, for us to see if there's a particular problem that can be fixed? The new installer is written in .NET, most of the errors reported this far (for which we received log files, in total around 14 reports) were related to issues on the...
by Claudiu (Softland)
Wed Apr 30, 2014 7:10 am
Forum: Troubleshooting
Topic: v8.0.906 - HUGE
Replies: 5
Views: 6698

Re: v8.0.906 - HUGE

The installed size is larger because we will be releasing soon addins for Microsoft Office, meaning you'll be able to create PDFs with one click from Word, Excel, ... without going to Print. That install will be optional.
by Claudiu (Softland)
Mon Apr 28, 2014 11:22 am
Forum: Troubleshooting
Topic: v8.0.906 Paper sizes
Replies: 1
Views: 5197

Re: v8.0.906 Paper sizes

We cannot re-arrange the formats as now their order is based on popularity (i.e. how often those formats are used). It's a good idea to customize the preferred sizes, we'll take that into account for a future improvement.
by Claudiu (Softland)
Mon Apr 28, 2014 11:18 am
Forum: Troubleshooting
Topic: v8.0.906 Cannot print Test Page
Replies: 1
Views: 5729

Re: v8.0.906 Cannot print Test Page

doPDF wasn't installed properly, that's why a reinstall should be done. We're releasing a new build tomorrow with new features, so please wait until we release that to do the reinstall.
by Claudiu (Softland)
Mon Apr 28, 2014 11:17 am
Forum: Troubleshooting
Topic: v8.0.906 - HUGE
Replies: 5
Views: 6698

Re: v8.0.906 - HUGE

The total size should be around 40Mb, how did you calculate the 200Mb size?
by Claudiu (Softland)
Mon Apr 28, 2014 11:13 am
Forum: Troubleshooting
Topic: v8.0.906 New Version + Cannot contact o server + Language
Replies: 1
Views: 8210

Re: v8.0.906 New Version + Cannot contact o server + Language

Thank you for sending the log file, we'll look over and analyze what happened.
by Claudiu (Softland)
Mon Apr 28, 2014 6:30 am
Forum: Troubleshooting
Topic: doPDF V8 Fails To Install
Replies: 15
Views: 23009

Re: doPDF V8 Fails To Install

Hi DEros, we received your log files, thank you for sending those. Can you also tell us what antivirus program you have?
by Claudiu (Softland)
Mon Apr 28, 2014 6:29 am
Forum: Troubleshooting
Topic: doPDF 8.0.905 installer crashes
Replies: 6
Views: 8117

Re: doPDF 8.0.905 installer crashes

@Contrapunctus - the TEMP folder is a Windows folder so it is on all machines that have windows installed on them. Thank you.

P.S. Do you use Panda Antivirus Cloud? We've had 2 users reporting that it causes problems during installation.