Search found 1499 matches

by Claudiu (Softland)
Mon Feb 06, 2012 1:08 pm
Forum: Troubleshooting
Topic: Encoding problem with custom font.
Replies: 1
Views: 1862

Hello,
Thank you for pointing this to us. We will investigate the issue and apply a fix to it in the next releases.

by Claudiu (Softland)
Fri Feb 03, 2012 12:36 pm
Forum: General
Topic: Word options settings
Replies: 3
Views: 2482

<t>Hi,<br/> We cannot assist you in other matters if they are not related to doPDF specifically or its functionality. Our printer converts whatever it receives from the application, it does not make any changes upon the original file or program as it does not contain any options of this sort.<br/> T...
by Claudiu (Softland)
Thu Feb 02, 2012 12:26 pm
Forum: Troubleshooting
Topic: dopdf does not open with adobe reader x
Replies: 1
Views: 1807

<r>Hello,<br/> We are not quite sure what you mean by opens but does not display. Can you send us a screenshot with this issue to our supports address at <EMAIL email="support@novaPDF.com">support@novaPDF.com</EMAIL> so we can have a look at this and try to replicate the issue? Also include the doPD...
by Claudiu (Softland)
Wed Feb 01, 2012 1:03 pm
Forum: General
Topic: Word options settings
Replies: 3
Views: 2482

<t>Hello,<br/> Normally when you print from a web browser to PDF, the Word application should not be affected by the conversion.<br/> Can you be more specific what settings are changed in the Word application when you print? Also can you tell us what web browser are you using for printing?<br/> Than...
by Claudiu (Softland)
Wed Feb 01, 2012 1:01 pm
Forum: General
Topic: Preserving document layout
Replies: 2
Views: 2181

<t>Hello,<br/> The layout will not change if a different font is used when creating the PDF but if the PDF fonts are fairly different in size or length than the original font, they will not be shown correctly in the document after conversion. So it is recommended to use embed fonts every time you ha...
by Claudiu (Softland)
Tue Jan 24, 2012 12:39 pm
Forum: Troubleshooting
Topic: System Freezes
Replies: 7
Views: 2889

<t>Hi,<br/> If that particular addon is causing the freezing issues you will need to contact its developers for a resolution or find an update for it. doPDF acts just like a normal printer when converting, it doesn't integrate with Firefox to cause any compatibility issues with other addon modules t...
by Claudiu (Softland)
Mon Jan 23, 2012 1:23 pm
Forum: Troubleshooting
Topic: System Freezes
Replies: 7
Views: 2889

Hello,
Can you please send us that exact link you tried to print and you got the system hang for so we can test that from our end. We tried different pages from different sources to test in Firefox but no errors or timeouts so far.
Thank you.

by Claudiu (Softland)
Fri Jan 20, 2012 2:43 pm
Forum: Troubleshooting
Topic: Unclean uninstall - Event Viewer errors
Replies: 4
Views: 3342

<t>Hello,<br/> We have tried to replicate the issues but both our tested versions uninstalled successfully. What we can suggest related tothe novaPDF 5 version error is for you to go to the registry path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\ , find the novaPDF 5 entry a...
by Claudiu (Softland)
Tue Jan 17, 2012 2:00 pm
Forum: Troubleshooting
Topic: Unclean uninstall - Event Viewer errors
Replies: 4
Views: 3342

<r>Hi,<br/> Please install and uninstall each of the versions again by using our uninstaller from the add remove programs. Also make sure you restart your computer after each uninstallation. There may have been some leftovers either in the registry or the printer drivers.<br/> So typically install v...
by Claudiu (Softland)
Mon Jan 16, 2012 1:24 pm
Forum: General
Topic: View size in created pdf document
Replies: 1
Views: 1998

<r>Hi,<br/> Unfortunately Magnification is only available on our commercial version novaPDF available from here: <URL url="http://www.novapdf.com/en/download.html">http://www.novapdf.com/en/download.html</URL><br/> You can however change the view size manually from adobe reader after the file is con...