Search found 1500 matches

by Claudiu (Softland)
Fri Apr 27, 2012 11:14 am
Forum: Troubleshooting
Topic: doPDF Freezes when Pasting Text into Filename Field of Save PDF Dialog Box
Replies: 3
Views: 2543

<t>The behavior is the same regardless of the way the text is pasted into the field (either browsing or pasting directly). You need to first click on the field where you want to paste the text into in order to make the window active and after that issue the paste command. Directly pasting without cl...
by Claudiu (Softland)
Thu Apr 26, 2012 6:09 pm
Forum: Troubleshooting
Topic: Not printing a CAD file
Replies: 2
Views: 1839

<r>Hello,<br/> We do not have a file size limit for the resulted PDF documents. To be able to test this issue we would need the file for which you are getting the problem. If you can send us the file, please do so at our support email at <EMAIL email="support@novapdf.com">support@novapdf.com</EMAIL>...
by Claudiu (Softland)
Wed Apr 25, 2012 12:15 pm
Forum: General
Topic: Can doPDF create 508 Compliant files?
Replies: 1
Views: 2197

Hi,
Unfortunately doPDF just prints whatever it receives from the source application. It does not manage the files in any other way.
Thank you.

by Claudiu (Softland)
Wed Apr 25, 2012 11:17 am
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 11668

<t>Hi,<br/> This is the same situation as the one described above. Adobe reader is not properly installed and related as the default application for opening pdf files, this is why you cannot open the document after converting it. One solution would be to keep reinstalling the Adobe Reader app until ...
by Claudiu (Softland)
Tue Apr 24, 2012 11:42 am
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 11668

<t>Hello,<br/> We made multiple tests and all the PDF files were opened successfully. We had a situation like this some time ago and in that case, the PDF file format was setup in Windows to be opened by a different PDF reader rather than Adobe Reader. After that reader was uninstalled, somehow the ...
by Claudiu (Softland)
Mon Apr 23, 2012 2:10 pm
Forum: Troubleshooting
Topic: doPDF Freezes when Pasting Text into Filename Field of Save PDF Dialog Box
Replies: 3
Views: 2543

<t>Hello,<br/> We made some tests and replicated the behavior however i am afraid there isn't a fix available for this. The problem comes from the focus window determined by Windows/Firefox after the command for printing is made with doPDF. This means that when you click on Print, the doPDF Save win...
by Claudiu (Softland)
Mon Apr 23, 2012 11:44 am
Forum: Troubleshooting
Topic: Embedded font question
Replies: 2
Views: 2129

<r>Hi,<br/> In order to test this and check if it is indeed a bug or just an application document handling behavior we would need the exact document you used for printing and got these results. If you can provide that, please send it to our support email at <EMAIL email="support@novaPDF.com">support...
by Claudiu (Softland)
Mon Apr 23, 2012 11:12 am
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 11668

Hi,
Have you tried what we suggested and remove then cleanly re-install doPDF on your computer following the article?
Thank you.

by Claudiu (Softland)
Fri Apr 20, 2012 12:58 pm
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 11668

<r>Hello,<br/> Please let us know the exact doPDF version and build you are using for the conversion. The information is on the About page on the doPDF Printing Preferences window.<br/> Also you can try to completely uninstall doPDF using this article as guidance <URL url="http://www.dopdf.com/forum...
by Claudiu (Softland)
Wed Apr 18, 2012 1:24 pm
Forum: General
Topic: dopdf conflict with windows share printer
Replies: 1
Views: 2232

<t>Hello,<br/> We have tried to reproduce the issue by using the same setup (a shared HP printer and a locally installed doPDF) but all the prints were successful for both the physical printer and doPDF. This situation may be just a compatibility issue unfortunately and we cannot do much about it in...