Search found 1506 matches

by Claudiu (Softland)
Thu Aug 02, 2012 5:33 pm
Forum: General
Topic: subset of embedded fonts
Replies: 9
Views: 6428

Thank you, we received the email and we're currently doing tests.

by Claudiu (Softland)
Thu Aug 02, 2012 5:30 pm
Forum: General
Topic: simulating scan-procedure
Replies: 1
Views: 2427

<r>Hi,<br/> <br/> Yes, you can convert PDF to PDF using doPDF (just print from Adobe Reader and select doPDF as the printer). doPDF works on virtual machines too, if there's a problem and doesn't show up as a printer you have to try reinstalling it (and make sure you install the newest version from ...
by Claudiu (Softland)
Tue Jul 31, 2012 5:50 pm
Forum: General
Topic: Adobe X Reader conflict
Replies: 3
Views: 2656

That's strange, it doesn't happen on our tests. Is dopdf set as the default printer? If so, can you select another printer as default and try to see if the error re-occurs?

by Claudiu (Softland)
Tue Jul 31, 2012 5:48 pm
Forum: General
Topic: subset of embedded fonts
Replies: 9
Views: 6428

<t>Hi wwwupp, thank you for your feedback. Do you think it would be possible to send us via email (support at novapdf.com) a word document with the problematic fonts embedded so we could test the conversion here? If we have the fonts and are able to reproduce the problem here most likely we'll be ab...
by Claudiu (Softland)
Tue Jul 31, 2012 5:44 pm
Forum: General
Topic: Remote Desktop Server Support
Replies: 2
Views: 4692

Hi, sorry but doPDF doesn't work via RDS. We have another product (commercial) you could test out, http://www.novapdf.com/download.html#server-editions (it works via terminal services/RDS).

by Claudiu (Softland)
Tue Jul 31, 2012 5:43 pm
Forum: Troubleshooting
Topic: Windows 7 installation of printer fails
Replies: 1
Views: 3164

Hi, can you try with our latest version too (7.3)?

by Claudiu (Softland)
Tue Jul 31, 2012 5:41 pm
Forum: Troubleshooting
Topic: Problems printing from Internet Explorer 8
Replies: 3
Views: 2270

Hi,

It seems that the invoices are scanned images, because that would justify the fact that you are unable to select (copy/paste) the text. Can you right-click an invoice and save it to see if it's not actually an image?

by Claudiu (Softland)
Mon Jul 23, 2012 1:18 pm
Forum: General
Topic: Adobe X Reader conflict
Replies: 3
Views: 2656

<t>Hi,<br/> <br/> Can you give us more details about this, i.e.:<br/> <br/> - do you open a pdf in Adobe Reader X (and you can view its contents) and when you try to print it again from AR it crashes the reader?<br/> <br/> or<br/> <br/> - all the PDFs created with doPDF when opened in AR crash it?<b...
by Claudiu (Softland)
Tue Jul 17, 2012 10:18 am
Forum: Troubleshooting
Topic: DoPdf doesn't prompt for file location in FireFox5 and doesn't print
Replies: 1
Views: 1789

Hello,
Please try to update Firefox to the latest version on your computer and give it another go. We have tested this scenario and all the prints were made successfully. Also, certain web content cannot be printed mostly due to permissions so that may also be the cause.

by Claudiu (Softland)
Mon Jul 09, 2012 12:24 pm
Forum: Troubleshooting
Topic: Printer stuck in spooling
Replies: 2
Views: 2561

Hello,
Unfortunately the timeout issue you are getting is not related to the PDF conversion process so we cannot assist you on the matter.