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by Softland
Wed Apr 25, 2012 11:17 am
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 9200

<p>Hi,</p> <p>This is the same situation as the one described above. Adobe reader is not properly installed and related as the default application for opening pdf files, this is why you cannot open the document after converting it. One solution would be to keep reinstalling the Adobe Reader app unti...
by Softland
Tue Apr 24, 2012 11:42 am
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 9200

<p>Hello,</p> <p>We made multiple tests and all the PDF files were opened successfully. We had a situation like this some time ago and in that case, the PDF file format was setup in Windows to be opened by a different PDF reader rather than Adobe Reader. After that reader was uninstalled, somehow th...
by Softland
Mon Apr 23, 2012 2:10 pm
Forum: Troubleshooting
Topic: doPDF Freezes when Pasting Text into Filename Field of Save PDF Dialog Box
Replies: 3
Views: 1658

<p>Hello,</p> <p>We made some tests and replicated the behavior however i am afraid there isn't a fix available for this. The problem comes from the focus window determined by Windows/Firefox after the command for printing is made with doPDF. This means that when you click on Print, the doPDF Save w...
by Softland
Mon Apr 23, 2012 11:44 am
Forum: Troubleshooting
Topic: Embedded font question
Replies: 2
Views: 1391

<p>Hi,</p> <p>In order to test this and check if it is indeed a bug or just an application document handling behavior we would need the exact document you used for printing and got these results. If you can provide that, please send it to our support email at support@novaPDF.com and we will troubles...
by Softland
Mon Apr 23, 2012 11:12 am
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 9200

Hi,


Have you tried what we suggested and remove then cleanly re-install doPDF on your computer following the article?


Thank you.


by Softland
Fri Apr 20, 2012 12:58 pm
Forum: Troubleshooting
Topic: Adobe Reader does not automatically launch and display PDF
Replies: 9
Views: 9200

<p>Hello,</p> <p>Please let us know the exact doPDF version and build you are using for the conversion. The information is on the About page on the doPDF Printing Preferences window.</p> <p>Also you can try to completely uninstall doPDF using this article as guidance http://www.dopdf.com/forum/topic...
by Softland
Wed Apr 18, 2012 1:24 pm
Forum: General
Topic: dopdf conflict with windows share printer
Replies: 1
Views: 1608

<p>Hello,</p> <p>We have tried to reproduce the issue by using the same setup (a shared HP printer and a locally installed doPDF) but all the prints were successful for both the physical printer and doPDF. This situation may be just a compatibility issue unfortunately and we cannot do much about it ...
by Softland
Wed Apr 18, 2012 12:14 pm
Forum: General
Topic: Language Fonts does not print in PDF file
Replies: 1
Views: 1473

Hi,


We have managed to reproduce the issue and we will try to find a resolution for it. Thank you for pointing this out.


by Softland
Thu Apr 12, 2012 11:01 am
Forum: Tutorials
Topic: how can i password my document?
Replies: 1
Views: 1905

Hello,


doPDF does not include the features you mentioned however we have another program called novaPDF which does. For more information and download please access http://www.novapdf.com/en/download.html


Thank you.


by Softland
Wed Apr 11, 2012 10:45 am
Forum: General
Topic: default printer setting
Replies: 7
Views: 4853

Hi,


The printer sets itself as default only if there is no other functional printer installed in the system.


Thank you.


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