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by Claudiu (Softland)
Wed Jun 20, 2012 11:26 am
Forum: Troubleshooting
Topic: v6 issues after upgrade to adobe reader X
Replies: 1
Views: 1545

Hello,


Our doPDF V6 should work with any Adobe Reader version without any issues so upgrading to novaPDF V7 will not make any difference as from your details it seems the Adobe Reader upgrade that was made on the computer is the cause.


Thank you.


by Claudiu (Softland)
Mon Jun 18, 2012 12:18 pm
Forum: Troubleshooting
Topic: GetTextExtentPoint32 Reporting Wrong Size
Replies: 1
Views: 1646

Hello,


In order to troubleshoot this we would need a test application or some sources where you have this association. Please send use any info you can to our support team at support@novapdf.com and we will have a further look.


by Claudiu (Softland)
Mon Jun 18, 2012 12:12 pm
Forum: Troubleshooting
Topic: DOS,doPDF and Winprint
Replies: 1
Views: 1577

Hello,


doPDF is a virtual printer not a physical one, it has not been tested and does not offer support for such applications unfortunately.


Thank you for understanding.


by Claudiu (Softland)
Fri Jun 15, 2012 3:03 pm
Forum: General
Topic: Incredible problem, digits rearranged
Replies: 2
Views: 1935

<p>Hello,</p> <p>For us to be able to troubleshoot this we would need the files involved in the printing process. So please send us the original PDF from where you are printing if possible along with the exact doPDF version and build you are using to our support address at support@novapdf.com Additi...
by Claudiu (Softland)
Wed Jun 13, 2012 11:12 am
Forum: Troubleshooting
Topic: created a large size pdf file.
Replies: 1
Views: 1701

<p>Hello,</p> <p>This probably happens because the fonts installed on the Chinese computer have a Chinese encoding for characters. PDF supports by default only standard Latin encoding, for the other encodings we embed font subsets in the PDF file. We do not have a technical solution to change this b...
by Claudiu (Softland)
Tue Jun 05, 2012 9:59 am
Forum: General
Topic: Can't used doPDF for remote
Replies: 3
Views: 2584

Hello,


doPDF cannot be used on terminal services. More information here: http://www.dopdf.com/forum/topic/dopdf-and-terminal-services


by Claudiu (Softland)
Fri Jun 01, 2012 11:10 am
Forum: Troubleshooting
Topic: doPDF keep crashing
Replies: 3
Views: 2071

<p>Hello,</p> <p>We tried multiple pages from all the browsers you mentioned and there were no issues when printing to PDF. Please try to do a clean uninstallation of doPDF using this article as guidance : http://www.dopdf.com/forum/topic/completely-uninstalling-dopdf#post-44</p> <p>After this downl...
by Claudiu (Softland)
Wed May 30, 2012 1:47 pm
Forum: Announcements
Topic: 50 Licenses for novaPDF Professional - Giveaway
Replies: 50
Views: 50016

@Arnoud Loschnig


Please confirm if you want the license to be sent to the email address that you have filled in when you created the account on our forum.


by Claudiu (Softland)
Wed May 30, 2012 1:04 pm
Forum: General
Topic: Header and footer
Replies: 1
Views: 1820

Hello,


Please be more specific on what the issue is. You want to add headers and footers in the already converted PDF or in the original file before conversion?


by Claudiu (Softland)
Wed May 23, 2012 11:00 am
Forum: General
Topic: Printing Multiple Excel Worksheets to Multiple PDF Files
Replies: 3
Views: 7226

Hi,


When you are printing from Excel please select print entire workbook and each sheet will be converted to its own PDF file. You do not need to select any certain sheets unless you specifically need those worksheets converted.


Thank you.


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