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by Softland
Tue Jul 17, 2012 10:18 am
Forum: Troubleshooting
Topic: DoPdf doesn't prompt for file location in FireFox5 and doesn't print
Replies: 1
Views: 1071

Hello,


Please try to update Firefox to the latest version on your computer and give it another go. We have tested this scenario and all the prints were made successfully. Also, certain web content cannot be printed mostly due to permissions so that may also be the cause.


by Softland
Mon Jul 09, 2012 12:24 pm
Forum: Troubleshooting
Topic: Printer stuck in spooling
Replies: 2
Views: 1742

Hello,


Unfortunately the timeout issue you are getting is not related to the PDF conversion process so we cannot assist you on the matter.


by Softland
Mon Jul 09, 2012 10:22 am
Forum: General
Topic: PRINT SPOOLER ERROR PLEASE HELP.
Replies: 1
Views: 2002

<p>Hello,</p> <p>Please try a complete uninstallation of doPDF following this link http://www.dopdf.com/forum/topic/completely-uninstalling-dopdf#post-44</p> <p>and then reinstall the app cleanly. If you still have issues afterwards, let us know from what application are you doing the printing, your...
by Softland
Mon Jul 02, 2012 10:27 am
Forum: Tutorials
Topic: Windows Works Files
Replies: 2
Views: 2139

Hello,


Yes, doPDF should work without any issues with Windows Works.


More details on this article : http://www.novapdf.com/kb/create-a-pdf-file-from-a-microsoft-works-document-355.html


Thank you.


by Softland
Fri Jun 29, 2012 9:59 am
Forum: Troubleshooting
Topic: Not printing
Replies: 1
Views: 1684

Hello,


doPDF works with any Windows standard application that contains a printing option. It is not interned nor guaranteed to work on a custom created software for DOS printing unfortunately. So we cannot troubleshoot this for you.


Thank you for understanding.


by Softland
Wed Jun 27, 2012 2:49 pm
Forum: General
Topic: Autocad 2009 Dimension problem.
Replies: 1
Views: 1542

Hello,


Please send us the file in question along with the PDF output if possible to our support team at support@novapdf.com so we can troubleshoot this further.


by Softland
Wed Jun 20, 2012 11:26 am
Forum: Troubleshooting
Topic: v6 issues after upgrade to adobe reader X
Replies: 1
Views: 1307

Hello,


Our doPDF V6 should work with any Adobe Reader version without any issues so upgrading to novaPDF V7 will not make any difference as from your details it seems the Adobe Reader upgrade that was made on the computer is the cause.


Thank you.


by Softland
Mon Jun 18, 2012 12:18 pm
Forum: Troubleshooting
Topic: GetTextExtentPoint32 Reporting Wrong Size
Replies: 1
Views: 1390

Hello,


In order to troubleshoot this we would need a test application or some sources where you have this association. Please send use any info you can to our support team at support@novapdf.com and we will have a further look.


by Softland
Mon Jun 18, 2012 12:12 pm
Forum: Troubleshooting
Topic: DOS,doPDF and Winprint
Replies: 1
Views: 1342

Hello,


doPDF is a virtual printer not a physical one, it has not been tested and does not offer support for such applications unfortunately.


Thank you for understanding.


by Softland
Fri Jun 15, 2012 3:03 pm
Forum: General
Topic: Incredible problem, digits rearranged
Replies: 2
Views: 1654

<p>Hello,</p> <p>For us to be able to troubleshoot this we would need the files involved in the printing process. So please send us the original PDF from where you are printing if possible along with the exact doPDF version and build you are using to our support address at support@novapdf.com Additi...

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