Search found 1498 matches

by Softland
Fri Aug 19, 2016 12:52 pm
Forum: Troubleshooting
Topic: Browse Window Does Not Close
Replies: 15
Views: 8605

Re: Browse Window Does Not Close

Sorry but I couldn't reproduce this here, do you have it installed by any chance on another OS to test if it happens there too?
by Softland
Fri Aug 19, 2016 12:50 pm
Forum: Troubleshooting
Topic: Having to manually turn on "NovaPDF Server" service
Replies: 1
Views: 3188

Re: Having to manually turn on "NovaPDF Server" service

Unfortunately something is wrong with your installation, as that service starts automatically. Do you have XP with the latest updates (i.e. SP3) installed? Do you also have the latest doPDF version?
by Softland
Fri Aug 19, 2016 12:45 pm
Forum: General
Topic: How to prevent doPDF from creating unwanted hyperlinks
Replies: 2
Views: 2001

Re: How to prevent doPDF from creating unwanted hyperlinks

It's not doPDF that automatically converts but the PDF reader. This was solved in your case probably because you opened the PDF with another reader too.
by Softland
Fri Aug 19, 2016 12:44 pm
Forum: General
Topic: Your doPDF 8 converter enlarged my Word 2007 file from 182mb to 423mb.
Replies: 1
Views: 2175

Re: Your doPDF 8 converter enlarged my Word 2007 file from 182mb to 423mb.

During conversion you can select under PDF options "Smallest file" to reduce the size. However this reduces the quality of the images, so be sure it's something that your publisher can work with.
by Softland
Mon Jun 13, 2016 11:36 am
Forum: Troubleshooting
Topic: ()
Replies: 1
Views: 1229

Re: ()

doPDF allows ( ) too for the filename, not sure what happens in your case. But for instance, if you have a file called Test(copy).txt then open and print it the resulting pdf will have the same filename, no characters replaced. Maybe you have other special characters in the filename.
by Softland
Tue Jun 07, 2016 8:13 am
Forum: Troubleshooting
Topic: DoPDF 8.5 940 Install Hangs
Replies: 2
Views: 1749

Re: DoPDF 8.5 940 Install Hangs

Most likely the Print Spooler service stopped and didn't restart for some reason. Go to Services, locate Print Spooler, right-click and select Start.
by Softland
Tue Jun 07, 2016 8:02 am
Forum: Troubleshooting
Topic: Can't uninstall doPDF and its components
Replies: 2
Views: 3260

Re: Can't uninstall doPDF and its components

Hi,
You will need to uninstall doPDF first and after that you must uninstall novaPDF - "NovaPDF 8 SDK COM" is not distributed with doPDF so you must have either installed the SDK separately and you'll need to uninstall it too.
by Softland
Tue Jun 07, 2016 7:59 am
Forum: Troubleshooting
Topic: Attempts to uninstall, reinstall, printing with DoPDF will freeze the system
Replies: 2
Views: 1623

Re: Attempts to uninstall, reinstall, printing with DoPDF will freeze the system

Glad that it worked and thank you for posting the solution here too.
by Softland
Tue Jun 07, 2016 7:58 am
Forum: Troubleshooting
Topic: PITA new computer...
Replies: 1
Views: 1428

Re: PITA new computer...

You can create PDFs from .odt files with doPDF and you'll be able to choose where to save the file (i.e. Desktop).
by Softland
Thu Apr 28, 2016 1:16 pm
Forum: Troubleshooting
Topic: No MS Office add-in option during DoPDF installation
Replies: 3
Views: 2632

Re: No MS Office add-in option during DoPDF installation

Can you send an email to support[at]novapdf.com with the screenshot and details about how this happens?

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