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Yes, I did. But some invisible force seems to be overriding it. I can't figure out what it is, though.

No matter what I do, the PDF files I create always come out 8.5 X 11 inches. I've set the desired output, which is 12.38 X 9.25 inches. But for some reason, I keep getting 8.5 X 11. My OS is Windows XP, and the issue arises no matter what program I try to create a pdf from.