NovaPDF does not install on a Windows XP machine

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kpulley@dentrix.com
Posts: 2
Joined: Tue Jun 28, 2011 6:52 pm

Postby kpulley@dentrix.com » Wed Jun 29, 2011 2:11 am

I have been unsuccessful installing novaPDF version: 7.4.365

on a windows XP machine.


I am using install shield to run the NovaPDF install. this works fine on Windows 7 and Vista machines.


I have tried to install when no previous NovaPDF driver has been installed.

I have copied the file framedyn.dll to the c:\windows\system32\ folder.


I have also checked to see if there is a space in the system's path for the following folder:

%SystemRoot%\system32\wbem


I have a log file that was created after the install was run:

------------------------------------------------------------

2011-06-28 15:34:56

novaPDF version: 7.4.365

Parameters: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novainv7.exe" -install -name "Send to Dentrix Document Center" -nodefault -languages en -deflanguage en -hidepages 0000000000000 -OEMApplication "Dentrix Dental Systems, Inc" -OEMCompany "Henry Schein" -OEMSaveFile "[N]" -OEMSaveFolder "C:\\Documents and Settings\\All Users\\Application Data\\DtxDocCenter" -OEMFilePassword "" -OEMSaveLocal "1" -OEMSaveConflict "1" -OEMActionApp "C:\Program Files\Dentrix\Document.UnfiledUtility.exe" -OEMActionAppArg "%1" -OEMDllName "" -OEMFunctionName "" -log

WinMain, installing printer: "Send to Dentrix Document Center"

PdfsInstaller.Initialize, operating system: Windows XP

PdfsInstaller.GetPrinterDriversFolders, printer drivers directory is: "C:\WINDOWS\system32\spool\drivers\w32x86\"

PdfsInstaller.GetPrinterDriversFolders, other printer drivers directory is: "C:\WINDOWS\system32\spool\drivers\x64\"

WinMain, hide pages: 0000000000000

WinMain, OEMAppName: Dentrix Dental Systems, Inc

WinMain, OEMCompany: Henry Schein

WinMain, OEMSaveFile: [N]

WinMain, OEMSaveFolder: C:\\Documents and Settings\\All Users\\Application Data\\DtxDocCenter

WinMain, OEMSaveLocal: 1

WinMain, OEMSaveConflict: 1

WinMain, OEMActionApp: C:\Program Files\Dentrix\Document.UnfiledUtility.exe

WinMain, OEMActionAppArg: %1

WinMain, OEMDllName:

WinMain, OEMFunctionName:

WinMain, OEMFilePassword:

PdfsInstaller.PrinterExists, check if printer was created: "Send to Dentrix Document Center"

PdfsInstaller.PrinterExists, check printer name: "SEND TO ONENOTE 2010"

PdfsInstaller.PrinterExists, check printer name: "MICROSOFT XPS DOCUMENT WRITER"

PdfsInstaller.DeleteNovaLanguage, cannot delete key, error = 2

PdfsInstaller.DeleteLanguageRegSetting, cannot delete key, error = 2

PdfsInstaller.InstallPdfsPrinter, starting to copy files

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novaprv7.dll" to:

C:\WINDOWS\system32\spool\drivers\x64\novaprv7.dll

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novaprv7.dll" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novaprv7.dll"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novauiv7.dll" to:

C:\WINDOWS\system32\spool\drivers\x64\novauiv7.dll

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novauiv7.dll" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novauiv7.dll"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novav7.chm" to:

C:\WINDOWS\system32\spool\drivers\x64\novav7.chm

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novav7.chm" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novav7.chm"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novav7.ctm" to:

C:\WINDOWS\system32\spool\drivers\x64\novav7.ctm

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novav7.ctm" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novav7.ctm"

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novamnv7.dll" to: "C:\WINDOWS\system32\novamnv7.dll"

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novamiv7.dll" to: "C:\WINDOWS\system32\novamiv7.dll"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novaclv7.exe" to:

C:\WINDOWS\system32\spool\drivers\x64\novaclv7.exe

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novaclv7.exe" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novaclv7.exe"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novaemv7.dll" to:

C:\WINDOWS\system32\spool\drivers\x64\novaemv7.dll

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novaemv7.dll" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novaemv7.dll"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\nvimgv7.dll" to:

C:\WINDOWS\system32\spool\drivers\x64\nvimgv7.dll

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\nvimgv7.dll" to: "C:\WINDOWS\system32\spool\drivers\w32x86\nvimgv7.dll"

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novav7.ctm" to: "C:\WINDOWS\system32\novav7.ctm"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novav7.nps" to:

C:\WINDOWS\system32\spool\drivers\x64\novav7.nps

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novav7.nps" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novav7.nps"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novav7.clg" to:

C:\WINDOWS\system32\spool\drivers\x64\novav7.clg

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novav7.clg" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novav7.clg"

PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\AMD64\novav7_en.lng" to: C:\WINDOWS\system32\spool\drivers\x64\novav7_en.lng

Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-U52IF.tmp\i386\novav7_en.lng" to: "C:\WINDOWS\system32\spool\drivers\w32x86\novav7_en.lng"

PdfsInstaller.InstallPdfsPrinter, added port monitor "novaPDF OEM 7 Monitor".

PdfsInstaller.InstallPdfsPrinter, creating port: "NVV7:"

PdfsInstaller.PrinterPortExists, check if port was created: "NVV7:"

PdfsInstaller.PrinterPortExists, check port name: "NVV7:"

PdfsInstaller.PrinterPortExists, found port: "NVV7:"

WinMain, There were some ERRORS returning error code: 3



Softland
Posts: 1491
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Wed Jun 29, 2011 12:28 pm

Hello,


Please follow up on this tutorial http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-server-108.html on how to do a clean reinstall for novaPDF.


Also please download the latest novaPDF build from the website and try to install that one on the computer after uninstalling the 365 version you have now.


Thank you.



kpulley@dentrix.com
Posts: 2
Joined: Tue Jun 28, 2011 6:52 pm

Postby kpulley@dentrix.com » Fri Jul 01, 2011 2:56 am

it works. the 367 version works great


Thanks.



Softland
Posts: 1491
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Fri Jul 08, 2011 6:51 pm

Hello,


We are glad to hear your issue has been solved.




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